Hey!
I’m really sorry we weren’t able to help you in time. The volume of support tickets has spiked since the weekend, and we’re working hard to catch up with everyone.
If your ticket is customs-related, I understand how frustrating that can be, some countries do have particularly tricky import requirements. That said, we’ll do everything we can to assist and help get it sorted.
Thanks for your patience
@Martin yes it is customs related. Also a question. Why did you send it in 2 different shipments. Also vIts looking like I am going to have duty taxs on it also storage fees from FedEx because this is taking way to long. I sent the original email about it on the 11th your 10th
@Cbarton1172 Hey, I don’t want to shut you down, but this forum is meant for Moken, which is not the same as Helium Deploy. We can continue our conversation here: support@heliumdeploy.io. But to answer your question, international shipments (out of Europe/Canada/US) can ship from different warehouses, hence, an order with several SKUs can be split.
Hss any one had bad service from customer service. Took 4 days for an email response on an order problem i have. Not very much help they have. I have to fix it myself with the shipper with no help from them.
Geodnet
Helium Wifi
ENTROPY
Nubila
Fry
Anyone
Hivemapper
i got mines, with a little delay butit was fine
on one of the miners that i ordered with fast shipping came late anyway, at least it came