I’ve said it a few times but one of the reasons I’m a HD/Moken fanboy is their support and service which is on top of their prodigious DePIN community building like these forums, the tracker, weekly x space, etc.
I bought a ton of Helium Mobile Outdoor hotspots, like low 5 figures worth iirc, a couple hours before Helium/Nova Labs had a sale where they were selling HMOs normally priced at $550 for just $290ish (ship+tax included in both figures) in fall 2024. HD graciously cancelled my order which they didn’t technically have to do but it was the right decision ethically imo. They even offered to take them back for a full refund if they’d already left the warehouse so long as I shipped the units back. Great guys all around even when thousands of dollars is on the line.
Glad to see my situation was an outlier and not the norm