Glad to see my situation was an outlier and not the norm

I’ve said it a few times but one of the reasons I’m a HD/Moken fanboy is their support and service which is on top of their prodigious DePIN community building like these forums, the tracker, weekly x space, etc.

I bought a ton of Helium Mobile Outdoor hotspots, like low 5 figures worth iirc, a couple hours before Helium/Nova Labs had a sale where they were selling HMOs normally priced at $550 for just $290ish (ship+tax included in both figures) in fall 2024. HD graciously cancelled my order which they didn’t technically have to do but it was the right decision ethically imo. They even offered to take them back for a full refund if they’d already left the warehouse so long as I shipped the units back. Great guys all around even when thousands of dollars is on the line.

Support has been helpful and very responsive for me!

I have not had any issues with them. I wish they would use UPS instead of USPS, but that is more of a preference than anything.

I think they’re doing great to what I’ve heard from people trying to deal directly with hyfix. The ai help bubble on the web pages answers some intelligent questions and support tickets opened from there is impressive, without having to contact support directly. So far wingbits and helium deploy have done great. I think its more efficient to have a support team work directly with hyfix.

For this reason and some others I am becoming a fan of buying products through helium deploy. I have trust with the orders. being depin development and sometimes long lead times on new merchandise shipments, you need someone to trust and they’ve raised their trust with me.

They may be busy, but they respond within a business day. and sometimes during the day. Consolidating these products to one source has worked for me and my experience has been very professional.