Click on that contact support button. Ok, so that’s a weatherXM commissioning issue. Your bobcat is fine. You’ll see the data numbers dramatically increase from 20 bytes. It will be several kilobytes per day. The weather station isn’t binding to the helium network. Once its bound, it will link right up to your bobcat. Check your steps in the setup from the beginning I know you have to link to it first with Bluetooth and verify your data, there’s a way to reset the station as well. Your using the app to access the weather station correct? In there is a button to contact support below all your station data that should be in there.

Also your station is in an open hex not occupied correct?

My bobcat has been up and working for 3 years and is under my name, but for what ever reason the weather xm is not claiming. My bobcat miner is at the house probably a 100ft away from the weather station. Should I move it closer for set up.

I’d suspect bobcat setup. the ws2000 setup is Bluetooth based first and you should see the app connect to the station through Bluetooth. IF there are other IOT miners(bobcat or others) within a few thousand feet of your ws2000 it should be able to talk to them as well. You just won’t get the helium data transfer rewards(which are very small).

If the bobcat is a used system the person you got it from has to transfer ownership to you. If not its unusable. New systems are setup directly to you. You commission them as virgin systems. Sometimes commissioning of the bobcat can be delayed if there are networks delays.

If you have a bobcat station name you should be able to see its activity in the helium apps such as explorer.moken.io. That will show you the pings sent and received between miners and data transfers.. Also access the bobcat miner home page on your local network. You can see if its up and operational.

Sorry to ask a basic question but is you Bobcat for sure active and passing data?