james_4dsky

@lilgen If you have purchased a device, and set it up properly, then you should be fine. We are currently transitioning from our old software to new software, and hex’s will be available within a couple of weeks.

Your experience will be much improved in the new software. Would love to hear your feedback once its released.

Thanks

@Treader1 yes first 2 batches have been shipped by the manufacturer, but you will need to speak to HD to find out where your order is. There may have been an issue, so please reach out to them

@Treader1sorry about this experience. I will raise this in our next meeting with HD. If you ordered in batch 2, you should have received by now. Have you asked the Helium Deploy team? They are usually strong on customer service, so maybe there has been an issue/ delay.

If you want to raise a support ticket with 4DSKY, please use the following link, and we’ll do our best to resolve:

https://app.4dsky.com/support

But honestly, your most effective route is to get in contact with Helium Deploy, who should be able to tell you when you order will arrive