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You may like to listen the recording of the MWG Call from yesterday. They had multiple deployers talking about they approach
HeliumGeek displays the data from Nova.
So unless there is a system wide issue (no data for any hotspots), I would expect it to be about the hotspot.
In short, it means your hotspot lost the carriers if you ask me. You may like to consult Nova why the builder app’s data is off.