@Martin What is the average picking time for an order?
Then we know when the shipping details are updatet.
AlexF
@AlexF Hi Alex, the picking time for an order is 1 business day.
However, what I mean for preorder, it means there’s a lead time between we order and we receive it.
So how it goes is that we will place an order with the manufacturer and they’ll give us a lead time, say 6 weeks.
In that time, we open sales for the batch we have bought and display an estimated shipping date in the product page.
i have exact the same, ordered with priority shipping
but it does not seem to be faster
Alex
Hey there, I have forwarded your request to the support team, we’ll have a clear response for you today and get to the bottom of this delay! Thanks for your patience.
Use my HeliumDeploy affiliate codes:
02/02/2025 Update: I got my Hammer Miner DC02 and it’s up and running. Pretty easy setup. Currently set up for SOLO and I want to try Pool mining.
Previous post prior to the 2/2 update was about the late shipment. The Helium team kept me updated after my initial post.
Thanks, Scott
Hi all,
Thank you for sharing your concerns here. I’ve already spoken with the original poster directly, and we’ve resolved their questions.
For visibility, we have updated the wording in our shipping options at checkout. Many of our products are offered as pre-orders, so the estimated ship date is listed on each product page. The shipping method you select applies to the transit time after the item ships, not the pre-order lead time.
Standard Shipping: Ground, approximately 5 business days in transit
Priority Shipping: Approximately 2 business days in transit
These transit times begin once the item is in stock and shipped based on the estimated ship date shown on the product page.
I hope this helps clarifying and you can always reach out to us in our website @AlexF