Hi all, can anyone help me?

I am onboarding a new Nubila Marco to DePIN tracker and I get this error:-

The network did not allow us to fetch your Nubila rewards. They restrict rewards to devices that were purchased through HeliumDeploy. If you purchased through us, Nubila must add you to the authorized list. Please contact Nubila.

Is anyone else seeing this and who do I contact at Nubila?

Thanks

Peter